What should I do if my payment doesn’t go through?

Here are the most common reasons and what to try:

Check your card details

Make sure the card number, expiry date, and CVV code are entered correctly

Try a different payment method

• If you have another card (credit or debit), try using that instead.
• You can also try paying via PayPal, Shop Pay, or another available option at checkout.

Contact your bank

• Sometimes banks block international or online transactions for security reasons. A quick call to your bank to authorize the payment usually solves it instantly.
• Check if your card has a daily spending limit that may have been reached.

Try again from a different browser or device

Clear your browser cache and cookies, then try again or switch to a different browser (Chrome, Safari, Firefox) or use your phone instead.

If none of the above works, please contact us directly and we'll do our best to help you complete your order as quickly as possible!