What is your return policy?

General Policy

We want you to be satisfied with your purchase from A. Gallo Colors.

If you are not completely happy with your order, you may request a return within 3 days of delivery and ship the item back within 7 days.

Items must be returned:

  • unused and in original condition
  • in their original packaging 

Return Shipping

  • Return shipping costs are the responsibility of the customer
  • We do not provide prepaid return labels

Customs & Duties

For international returns, any customs duties, import taxes, or additional charges are the responsibility of the customer. Do not esitate to contact us—we’ll be happy to assist you and find a solution as quickly as possible.

Exceptions

We will provide a prepaid return label only if:

  • the item is defective
  • the wrong item was shipped

How to Return an Item

  1. Contact us within 3 days of delivery
  2. Carefully pack the item
  3. Ship it back using a trackable shipping service and provide tracing information

We recommend keeping your tracking number until the refund is completed.


Important Notes

  • We are not responsible for returns lost in transit
  • Items not returned in original condition may incur a loss in value 

If you have any questions, please feel free to contact us here.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.