Can I track my order?

Yes!  Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

If you checked out using the Shop app or have the Shop app installed, you may also be able to track your order directly in the app. The Shop app automatically updates your order status when tracking information is available. Please note that tracking may take a little time to update after your order has shipped. If your tracking link is not showing movement right away, we recommend checking again later.

For shipments handled by DHL and FedEx, your shipping confirmation email will include a tracking number that allows you to follow your package step by step. If your order is shipped with BRT, the tracking information will be sent to you directly by the courier.

If you cannot find your tracking information or need help with your order, please contact us here with your order number and we’ll be happy to assist you.